Personal Data and Cookies


The PIERRE ET VACANCES - CENTER PARCS Group places the utmost importance on the protection of the personal data and privacy of its clients and of all persons who access its websites.

The purpose of this personal data protection and cookies policy (hereinafter, the "Policy") is to:

(i)                  define the types of personal data pertaining to you that the PIERRE ET VACANCES - CENTER PARCS Group and, where applicable, its processors may be required to collect; and

(ii)                inform you about the manner in which your personal data is processed by the PIERRE ET VACANCES - CENTER PARCS Group entities and any partners and processors; and

(iii)              inform you about your rights and the methods and procedures employed for the collaboration between yourself and the PIERRE ET VACANCES - CENTER PARCS Group as regards your personal data.

All operations carried out on your personal data will comply with the regulations in force and in particular, Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of private data and on the free movement of such data (hereinafter the "Regulation"), as also with any national laws governing data protection.

Without prejudice to the choices made available to You by this Policy and by law, You acknowledge having read, understood and accepted this Policy when You accepted the General Terms of Use of the Site.

Should You disagree with these terms, You are at liberty to not provide any personal data. You are however warned that the access to Services is conditional upon your providing some of this data – indicated by an asterisk – and the failure to convey that data may cause certain features to be degraded.

ARTICLE 1 – Definitions

The terms below that are capitalised will have the following meaning:

·         "Personal Data (PD)", "Special Categories of Data", "Process/Processing", "Controller", "Processor", "Data Subject" have the same meaning as in the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of private data and on the free movement of such data.

·         "PIERRE & VACANCES CENTER PARCS Group" refers to all the legal entities that operate the following brands: Pierre & Vacances, Pierre & Vacances Premium, Pierre & Vacances Villages Clubs, Maeva, Aparthotel Adagio, Aparthotel Adagio access, Center Parcs, Sunparks, Pierre & Vacances Property Investment, Center Parcs Property Investment, Les Senioriales, Village Nature, La France du Nord au Sud, Clubhotel Multivacances.

·         "Personal Data Processing" refers to any operation or set of operations that is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

·          "Personal Data File" stands for any structured and stable set of personal data that can be accessed according to specific criteria, whether it is centralised, decentralised or dispersed on a functional or geographical basis.

·         "Partner" stands for a third-party company with which the Controller that collected the data has signed an agreement to make the data available for processing for the benefit of said third party company; these companies may send you additional proposals for subscribing to commercial offers, to the extent allowed by law.

·         "Service": means a service proposed by an entity of the PIERRE ET VACANCES - CENTER PARCS Group or any of its partners.

·         "Company": refers to the entity of the PIERRE & VACANCES CENTER PARCS Group whose contact information is given in the Particulars as publisher or issuer of the data collection form.

·         "Site": refers to a website of any of the entities of the PIERRE & VACANCES CENTER PARCS Group.





To supplement their core business activities of tourism and real estate, or to fulfil their objectives, certain entities of the PIERRE ET VACANCES - CENTER PARCS Group may engage in the e-commerce business.


ARTICLE 3 - Personal data processing

The Controller may gather data relating to You, in connection with the operation of its Site.

a)                 Legal basis of processing

The processing relies on (i) the consent given by the data subjects; or (ii) (a) the setting up and performance of a contract; or (b) measures at the request of the data subject that are taken prior to entering into a contract; or (iii) the necessity to satisfy the legitimate interests of the PIERRE ET VACANCES - CENTER PARCS Group.


b)                 Purposes

·         (i) Where the User or the Client has given their consent, their personal data will be collected and processed for the following purposes:

-          Send information newsletters and e-mailing at no cost, and measure the click rate on the links given in the newsletters,

-          Respond to information requests from Users, notably regarding timeshare allocation companies,

-          Be contacted by a client manager based on the contact information and other information You have entered,

-          Draw up statistics and measures of Services access frequency;


·         (ii) In the context of the performance of a contract or where measures are taken prior to a contract at the data subject's request, personal data will be collected and processed for the following purposes:

-          Track the vacation periods and destinations entered;

-          Process the payment of the reserved vacation period;

-          Carry out measures prior to a contract such as providing advice, issuing estimates, etc.;

-          Carry out management actions and subsequent performance of the purchase contract for units or shares in the timeshare allocation companies for the enjoyment of the requested period;

-          Create a Clients file for monitoring and delivery of the services by the entities of the PIERRE ET VACANCES - CENTER PARCS Group or its processors and third parties in charge of delivering the promised service;

-          Conduct client satisfaction surveys after a stay;

-          Contact point for a client relationship officer.

·                    (iii) In the context of its legitimate interests, the Controller will collect and process personal data to ensure continuity of service and to sustain the business activity of the PIERRE ET VACANCES - CENTER PARCS Group entities:

-          Any other purpose that seems legitimate, provided that it safeguards fundamental rights and freedoms.


a)        Data processed

Prior to the data collection, the User will be informed about whether it is mandatory or optional to provide the requested personal data.

The data marked with an asterisk in the registration or data collection form is required. If this data is not provided, it would be impossible for the data subject to access and use the Services, or it would not be possible to respond to a request relating to a form.

The other data is optional and not providing it would not disrupt the delivery of the promised services or responses to information requests, although it could limit their relevance.

In particular, the PIERRE ET VACANCES - CENTER PARCS Group entities are likely to collect the following data from You:

-              Identity: name, first and middle names, address, telephone number (landline or mobile), email address, postal code, birth date, internal processing code that serves to identify the client (the internal processing code is not the same as the registration number in the national system of identification of natural persons, the social security number and the bank card number);

-              Data linked to means of payment: bank account or post office account details, transaction number, cheque number, bank card number, third party financing;

-              Business relationship data: documentation requests, requests for information on products, quantities, amount, frequency, purchase history, correspondence with the client; 

-              Payment data: payment arrangements, discounts granted, information on loans taken out (amount and period, name of the lending organisation), receipts, unpaid dues, reminders, balances;

-              Contact data: exchange of correspondence, messages date and time;

-              Data regarding registrations to newsletters: name, first name, email address;

-              Traffic statistics: IP address, cookies, for example, the pages viewed by the user, date and time of such viewing (see details on cookies below);

-                      Any other personal data entered spontaneously in the contract request form (enter only relevant information - destination, period, characteristics of the accommodation searched, etc. - to respond to your request).

GPS-tracking may be set up in mobile applications with the user's consent. The data will not be kept beyond the navigation. The user can deactivate the GPS-tracking at any time. Depending on the services offered, such deactivation may hinder the working of the application.

In any case, the PIERRE ET VACANCES - CENTER PARCS Group entities undertake to process all data collected in a manner as to comply with the governing regulations and notably the aforementioned Regulation 2016/679.

b)           Recipients of the collected data – availability of data to third parties

·         Personal data collected on a Site or via a form is intended for the Site editor or the Form issuer (whose contact information is given in the Particulars or whose identity is specified in the data collection form) and where applicable, for official bodies and administrative or legal authorities as required by the Law.


In the case where the PIERRE ET VACANCES - CENTER PARCS Group entities entrust data processing activities to processors, such processors are also chosen based on their capacity to provide adequate guarantees regarding the implementation of appropriate technical and organisational measures, notably in terms of reliability and safety measures.

·         However, the personal data collected on a Site or via a form – including data that was required for the performance of a contract or for taking measures prior to a contract and for which the data subject has given his/her consent to its use for other purposes (notably prospection and promotion of its other activities) by the same Controller – can, with the prior express consent of the data subject, be conveyed or made available to other entities of the PIERRE ET VACANCES - CENTER PARCS Group and their Business Partners. This consent may be withdrawn at any time.


c)            Transfer of data to public authorities and/or bodies

Under the governing regulation, the data can be conveyed to the competent authorities on request and notably to public bodies, exclusively to fulfil legal obligations, to court officers, to judicial officers and bodies in charge of debt recovery.

d)           Data transfer abroad

The data received is not transferred outside of the European Union, except in the case of a legal obligation.




ARTICLE 4 – Protection of personal data of the underaged

The PIERRE ET VACANCES - CENTER PARCS Group does not collect or keep personal data on users under 16 years of age without having obtained verifiable parental consent, on the understanding that the holders of parental authority may ask to receive the information relating to their child and to have it removed. The age of consent may differ according to the country in which the PIERRE ET VACANCES - CENTER PARCS Group entity is based.


ARTICLE 5 - Cookies


The User is informed that, when logging on the Sites or to the Applications and when using the Services, cookies or other technologies will be used, subject to the choices expressed by the User. These choices may be modified at any time by configuring the browser settings as indicated below.

A Cookie allows its issuer, during its validity period, to recognize the terminal concerned (computer, tablet, smartphone, etc.) every time that terminal is used to access digital content containing Cookies of the same issuer. A cookie saves information about your terminal's browsing on our Site (the pages you have viewed, the date and time of that viewing, etc.), which we may read during your subsequent visits.

These cookies make navigation easier and improves the usability of the website.

Access to certain services and sections of the Site may otherwise be impaired or even impossible.

1)      Types of cookies:

A)           Strictly necessary cookies: navigation cookies


Navigation Cookies serve to improve the performance of the Services so as to improve the User's experience of the Site and Applications.

These cookies are necessary for you to move within our websites and use their functionalities (for example, you need them to access the secure zones in our websites). Without these cookies, the services that you requested (such as the search) cannot be given to you.

It is not necessary to inform the User or obtain his/her consent for these Cookies to be placed in the User's terminal.


More specifically, these navigation Cookies are notably used to:

ü  Adapt the presentation of the Site and the Applications to the terminal's display preferences (language used, display resolution, operating system used, etc.) when the Users visit the Site and the Applications, according to the hardware and viewing or reading software on the terminal;

ü  Allow access to a reserved space for which an identifier and password is required;

ü  Store information about the form filled in by the User on the Site and in the Applications, or information that the User selected on the Site and in the Application;

ü  Give the User access to his/her account containing notably, and not limited to, the purchase cart, payments, order history, and to any other section reserved for clients and accessed using their identifiers;

ü  Implement safety measures, for example, when the User is asked to log in again to any content or Service after a certain time has elapsed.


Strictly necessary cookies deployed:






These cookies tell us how you moved within our website. With this information, we can do many things such as analyse why errors were raised on our website, ensure that the products you selected are displayed again when you return to the same page to avoid your having to select them again.



Cookie used to make the use of the website more comfortable


Cookie used to make the use of the website more comfortable



Choice of the language




Pursuant to the EU Regulation 2016/679 on personal data protection, You have the right to request the Controller to grant you access to your personal data, to rectify or delete it (right to be forgotten), or restrict the processing of your personal data, and the right regarding the portability of this data.


On grounds of your specific situation, You may also oppose the processing of your personal data.


For non-necessary data that You have consented to provide and allow the processing, You have the right to withdraw your consent: the withdrawal of consent is not retroactive as regards the lawfulness of the processing conducted prior to said withdrawal.

You have the same right under the same terms and conditions on data specified as required at the time it was collected and that You authorised us to process for purposes other than the performance of the contract You are party to, or for carrying out measures prior to entering a contract, at your request.


These rights are described in further detail on the CNIL website:


You also have additional rights provided by your national laws, such as the definition of directives on keeping, deleting and conveying your personal data after death.

As regards canvassing by phone, you have the right to specifically oppose the same by adding yourself to the BLOCTEL list.


To exercise your rights, You can contact customer service of the company that you dealt with initially, by email or postal mail sent to the main office of the company specified in the "Particulars" section.

For all correspondence relating to your rights, and in order to allow fast processing of your request, please specify your name, first and middle names, address and client number or case number if you have one, as well as a valid proof of identity (notably national identity card, passport, resident card).


You also have the right to file a claim with the French data protection authority CNIL ( or the Investigation authority of your place of residence.


The PIERRE ET VACANCES - CENTER PARCS Group employs a Data Protection Officer that you can reach using the contact form that is available here or by writing to Groupe Pierre et Vacances Center Parcs, L'Artois – Espace Pont de Flandres, 9 rue de Cambrai - 75947 Paris Cedex 19


The Controller of the entity of the PIERRE & VACANCES CENTER PARCS Group whose contact information is given in the Particulars as publisher or issuer of the data collection form.





Given the technological changes, implementation costs, the nature of the data to be protected and the risks for the rights and freedoms of data subjects, the PIERRE ET VACANCES - CENTER PARCS Group implements all suitable technical and organisational measures to ensure the confidentiality, integrity, availability and resilience of the personal data collected and processed as well as a level of security appropriate to the risk.

In particular, to guarantee your safety and ensure better confidentiality, the websites use the 128-bit SSL (Secure Socket Layer) encryption protocol.

When transferring information on the network, your bank card number and all the information entered in the various forms, will be automatically encrypted. The SSL encryption system automatically encrypts the information before transmitting it to the network. Once it is received on our server, the bank data is decoded using a single SSL key that will allow your browser to establish a connection with our website and transparently negotiate a secure communication channel.




In the event that this Policy is modified by the PIERRE ET VACANCES - CENTER PARCS Group, or as required by the legal and regulatory texts, the modified version will be published on our websites and will enter into force on the date of the publication.

We therefore request You to refer to the same each time you visit so as to be familiar with the latest version that is available at  all times on our websites.